About The Overdose Prevention Line


Grenfell Ministries Overdose Prevention Line (O.P.L) is a number you can call if you are about to use drugs and are located in Ontario.


This is a peer development initiative, and your call will be answered without judgment. You will be asked for your code (which is comprised of the first 2 letters of your first name, the first 2 letters of your last name, and the last two digits of your date of birth), your location and a few questions in relation to anonymous data collection, no personal data that can be used to identify you will be collected or stored.


The operator will stay with you on the phone line while you use drugs, in the event that they receive no response after administration of narcotics the operator will call 911 and alert them to a possible overdose at the location you had given.

Our Pilot Project ended on April 25 and our subsequent findings are featured below!

The Line will continue to run 7 days a week and 24 hours a day.

Connect with us if you need more information about this service or any other service we provide.

Service Providers

If you are a 24 hour crisis line provider and are interested in incorporating an O.P.L service as part of what you offer - please connect with us. We offer a full package including policies, procedures and staff training to get you started!


We have run two sessions of training for Overdose Prevention Line volunteers.

We will not be running another training session during the pilot of this project.


Feel free to email us at the below email if you are interested in volunteering or if you are in need of information relating to the Overdose Prevention Line.


The Overdose Prevention Line is now running! 

Monday - Friday

12:00pm - 10:00pm

Saturday - Sunday

12:00pm - 12:00am

Please use this service and give us your feedback so we can help to provide this service in an ongoing fashion! 


Your life matters to us!


Phone Line Supervisor

Olivia Jaskula

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Phone Line Supervisor

Alina Millar

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Phone Line Supervisor

Shannon Dindyal


Phone Line Supervisor

Lorlyn Chan


Phone Line Supervisor

Nicole Robbins

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Phone Line Supervisor

Victoria Desiree

Phone Line Supervisors


What are callers asked?

People will be asked for their location, as well as where they are in their location (for example bathroom, bedroom on 2nd floor, etc.,) they will be asked if they are willing to turn on a light outside the home, unlock the doors to their location and put away any pets for the EMS safety.  


Currently volunteer phone operators will undergo a training program to be able to provide information surrounding substance use if asked, as well as crisis lines if asked for this information.


The February launch of the O.P.L is a preliminary month-long launch to help us gain data and iron out all the kinks including finalizing the script. Every call will require some flexibility in the beginning. This preliminary launch is in order to be able to gain data to help us figure out how to best serve the demographic.    

We will ask you for the first two digits of your first name and the first two digits of your last name and the last two digits of your year of birth, no other identifying question will be asked. 


Are the police involved?

The police are not involved, if a situation occurs and the need to call 911 is deemed necessary – we will ask for and be directed to EMS services where we will report a possible overdose.  Should the police attend the overdose (which will be made clear to callers is always possible) anyone at the residence including the caller will be protected through the Good Samaritan Law.


How is information stored?

Information is not stored. After each shift the number are erased, we have no tracing equipment and store no information regarding your location. Your name is not necessary to use this service. All your information is confidential, and calls will only be discussed with other volunteers and supervisors in a generic manner.


How can people help?

Displaying posters, putting out pamphlets, donating to assist with the costs of this project, promoting the phone line number, volunteering!    


Why do communities need this? 

There is an opioid crisis happening world wide – many outlying communities cannot get the community support to have an Overdose Prevention Site (OPS), there is also stigma attached that makes attending an OPS difficult for some. This is a way to offer folks an alternative to using alone.  It is a great alternative for rural communities as well, where complications arise with transportation and access to services.


If you have questions you need answers to please contact us!


Email: info@grenfellministries.org

Facebook: facebook.com/grenfellministries

Frequently Asked Questions

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